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Payment & Delivery Information

PAYMENT INFORMATION:

We currently offer several secure payment options for you to choose from. 

Peach Payments: You can pay immediately using your bank card (debit or credit) or Instant EFT using Peach Payments, our secure third party payment processor. This is a completely safe payment option and nobody ever sees your payment details. 

Zapper: Zapper customers now have the option of paying securely using their Zapper account through their Zapper app.

Payflex: Payflex offers the first truly free payment plan in South Africa. Checkout with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately, and you pay the rest in instalments over six weeks at no additional cost (zero fees, zero interest). You also have the option of paying for your purchase in full and upfront using your Payflex account. For more information, visit https://payflex.co.za/

DUE TO CONTINUED ABUSE, OUR MANUAL EFT OPTION IS SUSPENDED UNTIL FURTHER NOTICE.

Manual EFTIf you prefer, you can place your order and pay via a manual EFT through internet banking. There are some important things to note if you choose this option, however:

  • Once you click "Complete Order" an actual order is created for you which is locked in and cannot be changed. If you intend to add items to your order at a later date DO NOT attempt to order again. Rather finalise what you want BEFORE clicking "Complete Order".
  • We will email you our bank details as soon as you've clicked "Complete Order".
  • Please use these details to make your payment, using your order number as the reference. 
  • You must email proof of payment to the specified address to avoid delays in processing your order.
  • If we have not received proof of payment within 24 hours, your order will be cancelled and the stock will no longer be reserved for you. 

Capitec customers please note: We do not accept Instant EFT payments through Peach Payments from Capitec customers due to the large volume of problems we have had with this particular bank. You can, however, pay using your Capitec bank card, or using Zapper.

DELIVERY INFORMATION:

How much does delivery cost? 

Delivery to major centres is free for orders over R700! 

Delivery Option #1: Standard Delivery with Fastway/Dawn Wing Couriers

All standard door-to-door courier deliveries are made through Fastway or Dawn Wing couriers, and our shipping costs reflect their rates and tariffs based on your delivery area. Your shipping rate will be calculated automatically when you check out, based on the street code you enter with your shipping address. 

The following charges apply:

 STANDARD COURIER DELIVERY 

Small packages

(less than R700)

Large packages

(more than R700)

Cape Town and surrounds*

R49

FREE!

Major centres**

R79

FREE!

Regional areas

R129

R199

Deep rural areas***

R499

R499


* Cape Town and surrounds includes city suburbs but does not extend to Hout Bay, Somerset West, Fish Hoek, Sun Valley etc. 
** Major centres are defined as large cities, including Johannesburg, Pretoria, Durban, and Port Elizabeth. 
*** Deep rural areas Remote towns, hamlets, farms in remote areas,border posts and army bases. 

Please note that we reserve the right to contact you if we cannot validate your address and/or determine that your address falls into a different shipping zone. All charges need to be settled before we can release your order to the courier. 

Delivery Option #2: Overnight Delivery with Dawn Wing Couriers

Unfortunately Overnight Delivery has been temporarily suspended: reduced capacity on local flights due to the closure of airlines and the reduction of flights means that the couriers are no longer able to guarantee overnight delivery. We hope to reintroduce this option soon! 

We now offer overnight express delivery with Dawn Wing couriers. Please note that the following conditions apply:

  • All orders received before 11am from Monday to Friday will be dispatched on the same day and delivered the next working day. So for example, if you order at 9am on Monday, your package will be delivered on Tuesday.
  • Deliveries do not take place on the weekends.
  • Orders received after 11am will be dispatched on the next working and delivered the following working day. So, for example, if you order at 11:30am on Monday and select overnight delivery, your package will arrive on Wednesday.
  • Orders received after 11am on Thursday, but before 11am on Friday, will be dispatched on Friday and delivered the following Monday. So for example, if you order at 1pm on Thursday, your package will be dispatched on Friday and delivered on Monday. 
  • Orders received after 11am on Friday and over the weekend will be dispatched on Monday and delivered on Tuesday. 
  • Overnight delivery is not currently available to rural areas.

The following charges apply:

 OVERNIGHT DELIVERY 

Small packages

(less than R700)

Large packages

(more than R700)

Cape Town and surrounds*

R169

R169

Major centres**

R169

R169

Regional areas

R169

R169

Deep rural areas***

Not available

Not available


* Cape Town and surrounds includes city suburbs but does not extend to Hout Bay, Somerset West, Fish Hoek, Sun Valley etc. 
** Major centres are defined as large cities, including Johannesburg, Pretoria, Durban, and Port Elizabeth. 
*** Deep rural areas Remote towns, hamlets, farms in remote areas, border posts and army bases. 

Delivery Option #3: Paxi (for collection at Paxi Points e.g. PEP, PEPCell and Shoe City stores)

Please Note: As of 23 November 2020 we have taken the decision to discontinue offering Paxi as a delivery option due to various logistical issues both internally and with the Paxi platform. We will investigate reintroducing this option once Paxi has resolved their logistical issues. We apologise for any inconvenience caused.

How long does delivery take? 

We usually hand orders to the courier on the same or next working day (though it may take up to 2-3 working days during high volume periods, like in November/December).

Please note: Orders placed on weekends and public holidays will generally be handed to the courier on the next working day. Our courier does not operate on weekends and public holidays and neither do we.

FOR FASTWAY/DAWN WING COURIER DELIVERIES: Deliveries to the greater Cape Town area normally take place the next working day after collection by the courier. The courier takes 3-4 working days to deliver to major centres outside of Cape Town, and up to 5 working days to deliver to regional areas. In extreme cases, it may take up to 7-10 working days for your package to reach you if you live in a deep rural area.

Your tracking number will be sent to you after the package has been collected by the courier, and you'll be able to follow its progress on the courier's website. 

Please note that because we're a small business and as such make use of a third party courier services, we unfortunately cannot guarantee delivery dates on any orders nor can you choose specific delivery dates.

FOR OVERNIGHT COURIER DELIVERIES: 

  • All orders received before 11am from Monday to Friday will be dispatched on the same day and delivered the next working day. So for example, if you order at 9am on Monday, your package will be delivered on Tuesday.
  • Deliveries do not take place on the weekends.
  • Orders received after 11am will be dispatched on the next working and delivered the following working day. So, for example, if you order at 11:30am on Monday and select overnight delivery, your package will arrive on Wednesday.
  • Orders received after 11am on Thursday, but before 11am on Friday, will be dispatched on Friday and delivered the following Monday. So for example, if you order at 1pm on Thursday, your package will be dispatched on Friday and delivered on Monday. 
  • Orders received after 11am on Friday and over the weekend will be dispatched on Monday and delivered on Tuesday. 

Other important delivery info: 

Can I collect my package?
We are an online only store and we're unfortunately not set up for collections. 

Where is my package coming from? 
All orders are dispatched from our warehouse in Stellenbosch. 

Where do you ship orders to? 
Orders can be sent to any address in South Africa. We do not offer overseas shipping at present. 

 

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