Payment & Delivery Information

PAYMENT INFORMATION:

We currently offer several secure payment options for you to choose from. 

Peach Payments: You can pay immediately using your bank card (debit or credit) or Instant EFT using Peach Payments, our secure third party payment processor. This is a completely safe payment option and nobody ever sees your payment details. 

Zapper: Zapper customers now have the option of paying securely using their Zapper account through their Zapper app.

Payflex: Payflex offers the first truly free payment plan in South Africa. Checkout with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately, and you pay the rest in instalments over six weeks at no additional cost (zero fees, zero interest). You also have the option of paying for your purchase in full and upfront using your Payflex account. For more information, visit https://payflex.co.za/

Manual EFT: If you choose this option we will create an order and reserve stock then email our banking details to you. We will need to receive proof of payment within 24 hours or your order will be cancelled. No cash deposits or international payments please.

Capitec customers please note: We do not accept Instant EFT payments through Peach Payments from Capitec customers due to the large volume of problems we have had with this particular bank. You can, however, pay using your Capitec bank card, or using Zapper, Payflex or Manual EFT.

DELIVERY INFORMATION:

How much does delivery cost? 

Delivery to major centres is free for orders over R700! 

Delivery Option #1: Standard Delivery with Dawn Wing Couriers

All standard door-to-door courier deliveries are made through Dawn Wing couriers, and our shipping costs reflect their rates and tariffs based on your delivery area. Your shipping rate will be calculated automatically when you check out, based on the street code you enter with your shipping address. 

The following charges apply:

 STANDARD COURIER DELIVERY 

Small packages

(less than R700)

Large packages

(more than R700)

Cape Town and surrounds*

R59

FREE!

Major centres**

R79

FREE!

Regional areas

R119

R119

Limited service areas***

R199

R199


* Cape Town and surrounds excludes certain suburbs, please see the shipping information when you checkout. These areas are charged at a rate of R99 and do not qualify for free delivery.
** Major centres are defined as large cities, including Johannesburg, Pretoria, Centurion, Durban, East London and Port Elizabeth. 
*** Limited service areas Remote towns, hamlets, farms in remote areas,border posts and army bases. 

Please note that we reserve the right to contact you if we cannot validate your address and/or determine that your address falls into a different shipping zone. All charges need to be settled before we can release your order to the courier. 

Delivery Option #2: Express Delivery with Dawn Wing Couriers

PLEASE NOTE: As of 5 July 2021 the overnight option to Durban is suspended until further notice due to lockdown restrictions. We apologise for the inconvenience caused and hope to be able to have this option available again as soon as possible.

We now offer overnight express delivery with Dawn Wing couriers. Please note that the following conditions apply:

  • Overnight orders can only be sent to the following cities: Cape Town, Johannesburg and Pretoria at the moment.
  • All orders received before 11am from Monday to Friday will be dispatched on the same day and delivered the next working day. So for example, if you order at 9am on Monday, your package will be delivered on Tuesday.
  • Deliveries do not take place on the weekends.
  • Orders received after 11am will be dispatched on the next working and delivered the following working day. So, for example, if you order at 11:30am on Monday and select overnight delivery, your package will arrive on Wednesday.
  • Orders received after 11am on Thursday, but before 11am on Friday, will be dispatched on Friday and delivered the following Monday. So for example, if you order at 1pm on Thursday, your package will be dispatched on Friday and delivered on Monday NOT SATURDAY.
  • Orders received after 11am on Friday and over the weekend will be dispatched on Monday and delivered on Tuesday. 
  • Overnight delivery is not currently available in areas outside of the cities listed above.

The following charges apply:

 OVERNIGHT DELIVERY 

Small packages

(less than R700)

Large packages

(more than R700)

Cape Town and surrounds*

R119

R119

Major centres**

R169

R169

Regional areas

Not available

Not available

Limited service areas***

Not available

Not available


*Cape Town and surrounds excludes certain suburbs, please see the shipping information when you checkout.
** Major centres are defined as large cities, including Johannesburg, Pretoria, Centurion and Durban. 
*** Limited service areas Remote towns, hamlets, farms in remote areas, border posts and army bases. 

How long does delivery take? 

We usually hand orders to the courier on the same or next working day (though it may take up to 2-3 working days during high volume periods, like in November/December).

Please note: Orders placed on weekends and public holidays will generally be handed to the courier on the next working day. Our courier does not operate on weekends and public holidays and neither do we.

FOR STANDARD COURIER DELIVERIES: Deliveries to the greater Cape Town area normally take place within two working days after collection by the courier. The courier takes 3-4 working days to deliver to major centres outside of Cape Town, and up to 5 working days to deliver to regional areas. In extreme cases, it may take up to 7-10 working days for your package to reach you if you live in a deep rural area.

Your tracking number will be sent to you after the package has been collected by the courier, and you'll be able to follow its progress on the courier's website. 

Please note that because we're a small business and as such make use of a third party courier services, we unfortunately cannot guarantee delivery dates on any orders nor can you choose specific delivery dates.

FOR OVERNIGHT COURIER DELIVERIES: 

  • All orders received before 11am from Monday to Friday will be dispatched on the same day and delivered the next working day. So for example, if you order at 9am on Monday, your package will be delivered on Tuesday.
  • Deliveries do not take place on the weekends.
  • Orders received after 11am will be dispatched on the next working and delivered the following working day. So, for example, if you order at 11:30am on Monday and select overnight delivery, your package will arrive on Wednesday.
  • Orders received after 11am on Thursday, but before 11am on Friday, will be dispatched on Friday and delivered the following Monday. So for example, if you order at 1pm on Thursday, your package will be dispatched on Friday and delivered on Monday NOT SATURDAY
  • Orders received after 11am on Friday and over the weekend will be dispatched on Monday and delivered on Tuesday. 

Other important delivery info: 

Can I collect my package?
We are an online only store and we're unfortunately not set up for collections. 

Where is my package coming from? 
All orders are dispatched from our warehouse in Stellenbosch. 

Where do you ship orders to? 
Orders can be sent to any address in South Africa. We do not offer overseas shipping at present. 

 

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