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All orders are packed and handed to the courier on the same or next working day (Monday to Friday), depending on what time they are received. Orders received before lunchtime are usually handed to the courier on the same day, but please note that during busy periods (for example, before Christmas and Father's Day), it may take two to three working days.
Based on where you live, here's what you can expect:
Greater Cape Town area: 1-2 working days
Major centres outside of Cape Town: 2-3 working days
Regional areas: up to 5 working days
Deep rural areas: In extreme cases, it may take up to 7 working days.
For the most accurate delivery date, please refer to the shipping times displayed in the shipping step of the checkout.
You can get more information about deliveries here
We are a South African online store that delivers nationwide. Our courier partners can deliver your order to your door in Cape Town, Johannesburg, Port Elizabeth, Durban and anywhere in South Africa!
We do not offer collections, international deliveries, or deliveries to lockers, P.O. Boxes, Postnet branches, SAPO branches or Pep Stores.
We don't offer additional wrapping paper, but our standard order boxes feature awesome original Nifty designs we know you'll love. Note: Bigger orders/items may be packaged in unprinted boxes with our signature Nifty Tape. It's what's on the inside that counts after all!
PS: We don't include any prices or receipts in the order box, so you can gift it directly to the recipient as is to save on time and wrapping! NB: Just remember to add THEIR address and contact details for delivery, and use YOUR email address for the invoice. If you'd like us to include a hand-written note to the recepient in the box, please write this in the "Order Notes" box when you check out!
We are an e-commerce site so all you need to do is simply add what you want to your cart and checkout when you are ready. You will need to give your contact details and address, choose a delivery option and then make payment in order to place your order.
No, we unfortunately don't offer gift wrapping at this time. You can, however, have a note included with your order. Simply add what you want the note to say in the "Order Notes" section in the cart.
Yes, we would be happy to! Please enter what you want to say to your recipient in the "Order Notes" section of the cart when you checkout. We'll handwrite your message on one of our Nifty postcards and pop it in the box with your gifted goodies - ready to make someone's day when it arrives on their doorstep!
Absolutely! In fact we never include paper invoices/receipts in any of our orders. Instead, we email the receipt to you.
Sure thing! Once you have placed and paid for your order, simply hit "reply" on any of the emails we've sent you and request a tax invoice. If you would like your VAT number to appear on the invoice, please forward that as well.
Unfortunately not. Once an order is placed and paid for, it is considered to be finalised. Our warehouse is optimised for processing orders as quickly as possible, so it is very difficult to pull an order from the line once it has been placed to make changes to it, and there is a good chance it has been packed and waybilled already by the time you realise you want to add something.
Yes! If you want to place an order and have it sent to someone in South Africa, simply enter their name and address under "Delivery Information" when you check out. Be sure to include their cellphone number so the courier can get in touch with them if needs be, but use your email address as we will send the receipt there.
Unfortunately we do not ship orders internationally.
When you check out, you should select Paystack or Payflex as your payment option if you are using a foreign card. We unfortunately do not accept cheques, money orders, wire transfers or PayPal payments.
We want all of our customers to be delighted with their goodies, so we will of course offer a refund if you are not happy with your purchase or if there is a problem with a product. As always, though, some terms and conditions apply. Please note that certain items cannot be returned, and there are reasonable time limits for you to make your decision.
You can read the legal jargon version here.
What to do if an item is faulty or damaged:
Our quality pledge: We will never knowingly send out a damaged or faulty item to you. It is our policy to inspect all of our stock as thoroughly as we can, but it is not always possible to test each and every product. We also take pride in packing all of orders as securely and carefully as possible for delivery, but sometimes the couriers are not as careful as they should be. Here is what to do if an item you receive from us is faulty or damaged:
- Hit "reply" on the email receipt we sent you after your purchase and let us know what the problem is! Please include photos of the faulty or damaged item.
- We will get in touch as soon as possible and arrange to collect the item from you.
- Once we receive the item, we'll examine it and process your refund or arrange for a replacement, depending on your preference. If you choose to be refunded, it will be processed using the same payment method you used when placing the original order. For example, if you paid using a credit card, the payment on your card will be reversed through whichever payment processor you selected.
- Please note that in accordance with the Consumer Protection Act, all of our products carry a six month warranty that covers any defects or manufacturing faults. This does not include normal wear and tear, or the negligent use of any products.
If you've changed your mind and no longer want an item you've purchased:
We endeavour to ensure that all our product descriptions and photos are clear and correct, so please make sure you read these descriptions carefully before making your purchase. We understand, however, that sometimes you may change your mind and wish to return something.
- If you no longer want something you've purchased, you must notify us within 14 days of receiving your order. Requests for returns after this period will unfortunately not be accepted.
- Hit "reply" on the email receipt we sent you after your purchase and let us know which items you'll be returning and why.
- We will reply and book a collection with our courier to get the item back. The cost of returning the item will be for your account and will be deducted from your refund.
- Any items that are returned to us must be in their original, undamaged packaging. Items that have been used, soiled or damaged in any way may not be eligible for a refund. Please ensure that the items are securely packaged for delivery when you send them back.
- Once we receive the item, we'll examine it to determine whether it is unused, undamaged and still in its original packaging. Items that meet these criteria will be refunded via the same payment method you used when placing the original order (less the courier cost of returning the item(s) to us). For example, if you paid using a credit card, the payment on your card will be reversed through whichever payment processor you selected.
Do you have any questions? Please email email@example.com and we'll be happy to assist!
Simply hit "Reply" on your emailed receipt and state which items you want to return, and why. We will then get in touch with you with further instructions.
If the item was a gift and you did not get an email receipt, then you will need to contact the person who gave you the gift to get the order number.
Yes, but this is a little tricky. Because we're a small business, we unfortunately can't absorb the courier costs involved in exchanging items if you've changed your mind. The cost of returning the item to us, and the cost of getting you the new item, will be for your account.
We make every effort to present the products we sell as clearly as possible, so we highly recommend making absolutely sure the item you are purchasing is correct and will serve your needs before purchasing it. Reach out to us if you have further questions at any time.
Yes! Simply put your intended recipient's name and address under "Delivery Information" when you checkout.
IMPORTANT: You will need to include your recipient's phone number so that the courier can contact them if there is a problem with delivery, but put your email address in so that the receipt (with prices etc) will go to you.
This usually happens because you've entered your postcode incorrectly, or failed to enter a postcode at all. South African postcodes are four numbers long and cannot contain letters such as "O" in the place of "0" (Zero).
If you fail to get served a delivery option, please go back and check the postcode that you entered.
No problem! Simply enter any special delivery instructions into the "Order Notes" field in the cart and we will be sure to pass those on to our courier partner.
We are a South African site and we are only focused on serving the South African market. Our courier partners can deliver your order to your door anywhere in South Africa.
We do not offer international deliveries nor do we currently offer deliveries to lockers, P.O. Boxes, Postnet branches, SAPO branches or Pep Stores.
We are based in the Western Cape and keep stock of all the items on our site in our own warehouse. We do not use drop-shippers from overseas. This means that we can ship your order as soon as it's received - there's no waiting around for items to be delivered from overseas!
Unfortunately not. We are a small business so we don't own or operate our own courier service. We make use of third party courier partners, DPD Laser and The Courier Guy, and don't have control over their delivery schedules.
Oh no! Get in touch with us via our contact form below or reply to any of the emails we sent you and state the nature of your issue. We will do what we can do to resolve it as quickly as possible.
Please note, however, that our courier partners are independent from us, so we have no direct control over them. In a lot of cases, the couriers will get in touch with you directly to sort the problem out (which is quicker).
Oh no! We take great care to pack orders as securely as possible, but the couriers are sometimes not as careful as they should be. If something is broken in transit we will gladly refund you or replace the item.
Please see our returns policy here.
No problem. Simply reply to any email we have sent you with the updated address and we will pass that on to our courier partners.
You can also change your address using the link in the SMS that our courier partner sends to you when your order is out for delivery.
Please note that changes of address might delay your package a day or two.
We are based just outside the leafy town of Stellenbosch in the Western Cape, South Africa.
We aim to add new products on a regular basis. Join our email newsletter to be kept up to date with everything that is happening, and get access to special offers only available to newsletter subscribers.
We don't have a wholesale catalogue, nor do we offer retailer/wholesale discounts on any of our products.
BUT we have no problem with our products being resold, as long as our full retail price was paid. We have several customers who do this already.
For certain products, we can do special bulk orders (minimum of 50 of the same product) on your behalf. Get in touch with us and will see what we can do.
We will not enter into dropshipping agreements.
We're always on the lookout for great new products to add to our store! If you are a producer or supplier and you have a great product that you think will fit with our offering, please get in touch. You can read our information for suppliers here.