We want all of our customers to be delighted with their goodies, so we will of course offer a refund if you are not happy with your purchase or if there is a problem with a product. As always, though, some terms and conditions apply. Please note that certain items cannot be returned, and there are reasonable time limits for you to make your decision.
You can read the legal jargon version here.
What to do if an item is faulty or damaged:
Our quality pledge: We will never knowingly send out a damaged or faulty item to you. It is our policy to inspect all of our stock as thoroughly as we can, but it is not always possible to test each and every product. We also take pride in packing all of orders as securely and carefully as possible for delivery, but sometimes the couriers are not as careful as they should be. Here is what to do if an item you receive from us is faulty or damaged:
- Hit "reply" on the email receipt we sent you after your purchase and let us know what the problem is! Please include photos of the faulty or damaged item.
- We will get in touch as soon as possible and arrange to collect the item from you.
- Once we receive the item, we'll examine it and process your refund or arrange for a replacement, depending on your preference. If you choose to be refunded, it will be processed using the same payment method you used when placing the original order. For example, if you paid using a credit card, the payment on your card will be reversed through whichever payment processor you selected.
- Please note that in accordance with the Consumer Protection Act, all of our products carry a six month warranty that covers any defects or manufacturing faults. This does not include normal wear and tear, or the negligent use of any products.
If you've changed your mind and no longer want an item you've purchased: We endeavour to ensure that all our product descriptions and photos are clear and correct, so please make sure you read these descriptions carefully before making your purchase. We understand, however, that sometimes you may change your mind and wish to return something.
- If you no longer want something you've purchased, you must notify us within 14 days of receiving your order. Requests for returns after this period will unfortunately not be accepted.
- Hit "reply" on the email receipt we sent you after your purchase and let us know which items you'll be returning and why.
- We will reply and book a collection with our courier to get the item back. The cost of returning the item will be for your account and will be deducted from your refund.
- Any items that are returned to us must be in their original, undamaged packaging. Items that have been used, soiled or damaged in any way may not be eligible for a refund. Please ensure that the items are securely packaged for delivery when you send them back.
- Once we receive the item, we'll examine it to determine whether it is unused, undamaged and still in its original packaging. Items that meet these criteria will be refunded via the same payment method you used when placing the original order (less the courier cost of returning the item(s) to us). For example, if you paid using a credit card, the payment on your card will be reversed through whichever payment processor you selected.
Do you have any questions? Please email help@niftygifts.co.za and we'll be happy to assist!
